Pegasus2 R4 Promise Utility For Mac Rebuild Raid

Victor Pacheco posted this 19 December 2019 - Last edited 06 February 2020

The Promise Utility will advise you which HDD module failed and you need to make a note of that Bay slot number before turning the system off. Follow these instructions

I took it out of the Pegasus R4 case, put it into an external USB drive enclosure, reformatted it from my Mac, took it out of the external drive enclosure and put it back into the Pegasus R4 case. Note: I was too nervous to try reformatting that physical drive with the Promise Utility while it was still inside of the R4 case. Pegasus R6, R4 Product Manual 4 Client OS Support The following client operating systems support the Pegasus unit:. Mac OS 10.6 and higher. MacBook Pro/iMac Software Update 1.5 Utility OS Support The following client operating systems support the Promise Utility:. Mac OS 10.6 and higher. MacBook Pro/iMac Software Update 1.5. PROMISE Technology’s Pegasus R6 and R4 are direct attached storage (DAS) solutions for external storage targeted for small and medium business (SMB) users, small office/home office (SOHO) users, and AV professionals. About This Manual This Product Manual describes how to setup, use, and maintain the Pegasus R6 and R4 unit.

Prior to beginning the steps please make sure you are using the latest Promise Utility. You can download the Promise Utilty here.

Go ahead and Open the Promise Utility

Soon as you open the Promise Utility it will scream something is wrong. Note**If you see this informational message below, we advise to not accept and then shut down the Mac Pro 2019, finally, reseat the Promise R4i hard drives. There could be a slight chance that the drive did not detect on boot. Reseating and rebooting your Mac Pro will sometimes correct these problem. However; if this screen pops up again, please accept continue with the steps as there could be a dead drive.

  1. How to Rebuild a failed HDD in Disk Array.
  2. Nov 05, 2020 Hi i need to convert my pegasus2 R4 format ed in Mac OS journaled with raid 5 in NTFS with raid 5 for use it in a window machine with usb-c / tunderbolt 2 adapter. There is one guide step by step for delete raid 5 in OS X version reformat all HD in NTFS with promise Utility and remake raid 5 in a win partition?

Once you've accepted you will notice in the home page dashboard, under the label 'system status', the disk array and logical drive have an 'red circle' on each of them. If you look under the label 'storage overview' you can see that there are 3 drives listed. In the label 'Event Information' you will notice the Logical drive has been set to critical due to the missing drive.

We will confirm the drive is dead by checking the other settings.

Under the Physical Drive Icon you will notice that a Physical Drive is missing from the list.

In this image we are looking at the Disk Array information. Notice the operational status as Degraded.

In this image is the logical drive. The operational status is 'critical' which means that the volume is usuable, but if another drive fails than it will be catastrophic.

Pegasus2 R4 Promise Utility For Mac Rebuild Raid

Now we've identified that the drive is indeed failed.

Pegasus2 R4 Promise Utility For Mac Rebuild Raid 2

Pegasus2 R4 Promise Utility For Mac Rebuild Raid

Go to the icon --> Disk Array --> highlight select disk array --> than to the far right there are three dots to extend the options. Click on the rebuild and proceed to accept.

Once the rebuild has begun you can monitor the rebuild in the daskboard.

3Please note** If the rebuild does not appear or fails, contact support immediately. Support contact information -> https://support.promise.com/, or call 408 228 1400 option 4

Pegasus2 R4 Promise Utility For Mac Rebuild Raid Controller

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